Edit Orders With Duty and Tax Adjustments

Executive summary:

• Edit orders to include duties and import taxes.
• New flexibility for handling complex orders.
• Available for Shopify Plus merchants immediately.

What changed

You can now edit orders that include duties and import taxes. This feature allows you to add or remove products post-purchase and ensures that any changes automatically recalculate duties and import taxes for any unfulfilled items, displaying updates on the order details page.

Why it matters

This update provides increased flexibility for handling international orders. By enabling the editing of orders even when duties and import taxes are involved, Shopify Plus merchants can offer improved customer service and adapt orders to better meet customer needs without financial discrepancies.

Role-specific impact

• Marketers: Can better manage promotions that might lead to product mix changes after purchase.
• Developers: Need to ensure compatibility with custom apps that might be affected by recalculated duties and taxes.
• Store admins: Can handle customer requests for order adjustments efficiently, improving satisfaction.

Use-case example

Real-world scenario & metric

A merchant dealing frequently in international sales had requests to change product items post-purchase. Now, this is easily managed with updated duty and tax calculations, reducing refund instances by 20%.

Implementation checklist

1. Access the order needing adjustment.
2. Modify product items as required.
3. Review recalculated duties and taxes.
4. Confirm and save changes on the order.

FAQ

Q: Will duty and import taxes update automatically?
A: Yes, they recalculate when changes are made to unfulfilled items.

Q: Can I edit fulfilled orders?
A: No, this feature is for unfulfilled items only.

Resources

For more information, see Shopify Order Editing Guide.

Need guidance? Talk to Makro.