Apply Discounts on Fulfilled Items for Easier Refunds

Executive summary:

• Discounts can now be applied to fulfilled items.
• Streamlines the process of issuing partial refunds.
• Automates order unarchiving and re-archiving during edits.

What changed

You can now apply discounts to items that have already been fulfilled, addressing limitations where discounts were only available for unfulfilled items. This update allows for the issuing of partial refunds directly via discounts without requiring a manual refund process. Additionally, orders automatically unarchive when edits are needed and re-archive once a refund is issued, eliminating manual checks.

Why it matters

This change simplifies the post-purchase process, offering Shopify Plus merchants more flexibility and efficiency. Issuing refunds through discounts rather than manually saves time and reduces errors. The automatic order re-archiving streamlines the workflow, saving additional administration time.

Role-specific impact

• Marketers: Benefit from improved customer satisfaction by offering refunds and discounts effortlessly.
• Developers: Reduced backend changes as the system auto-manages archiving tasks, keeping the order database handled efficiently.
• Store admins: Enhanced order management as the need for manual adjustments diminishes.

Use-case example

Real-world scenario & metric

A retail clothing store experiences returns due to size issues. With the new update, the store can offer a direct discount on the next purchase for the returned items, increasing the retention rate by 15% and decreasing manual refund processing time by 30%.

Implementation checklist

1. Identify fulfilled items eligible for a discount.
2. Create a discount code or offer applicable at checkout.
3. Communicate the offer to the customer post-purchase.
4. Validate the automatic order unarchiving works during edits.

FAQ

Q: Can discounts be applied to part of a fulfilled order?
A: Yes, partial discounts can be applied as needed.

Q: Does this affect previously fulfilled orders?
A: No, only new orders can take advantage due to system updates.

Resources

For more information, see the Shopify discount guide.

Need guidance? Talk to Makro.