Streamline Chargeback Disputes with Shopify's Redesign

Executive summary:

• Simplifying dispute evidence submission for merchants.
• Enhancing the chance to win chargebacks efficiently.
• Targeted for Shopify Plus store administrators.

What changed

Shopify has introduced a redesigned dispute evidence form in the admin that reimagines how merchants handle chargeback challenges. The new iteration focuses on simplifying the submission process, increasing transparency in communication with banks, and providing optional AI-powered aid to strengthen documentation.

Why it matters

This update is pivotal for Shopify Plus merchants, as it reduces the time spent on preparing responses to disputes. The AI-enhanced PDF documents ensure that the evidence submitted is robust and well-organized, improving the chances of winning chargebacks.

Role-specific impact

• Marketers: Can track chargeback outcomes more effectively, adjusting campaigns based on real-time learnings.
• Developers: Might need to integrate additional data points into the new form layout to leverage AI benefits.
• Store admins: Enjoy an easier, quicker way to manage disputes with more comprehensive reporting features.

Use-case example

Real-world scenario & metric

A fashion retailer faced a 20% chargeback rate due to unclear transaction records. By leveraging Shopify's redesigned dispute form and providing detailed, AI-enhanced evidence, they reduced the chargeback rate by 30%, saving on revenue loss.

Implementation checklist

1. Log into the Shopify admin.
2. Navigate to the chargeback disputes section.
3. Familiarize yourself with the new form layout and fill out required fields promptly.
4. If AI features are enabled, review suggested evidence to enhance your case.
5. Submit before the deadline, but not too early to avoid missing additional transaction details.

FAQ

Q: How does the AI-powered feature work?
A: It aggregates merchant-provided evidence with Shopify's data to generate legally sound documents.

Q: Is it necessary to use AI features?
A: No, it is optional but recommended for improved outcomes.

Resources

Refer to Shopify's Help Center for more details.

Need guidance? Talk to Makro.