Enhance return management with GraphQL updates

Executive summary:

• Introducing new GraphQL fields for return management.
• Enhancements aid in accurate inventory and transaction control.
• Impactful for Shopify Plus merchants handling high return volumes.

What changed

Shopify's API now includes new fields in its 2025-07 version for managing returns using GraphQL. Notable additions include quantity tracking and timestamp fields, offering detailed insights into each return's status. The API enhancements also feature new fields like device, location, and currency_exchange_adjustment for customer order transactions.

Why it matters

These features are crucial for Shopify Plus merchants as they streamline return processes, ensuring efficient inventory management and improved accuracy in financial reconciliations. This update supports better customer service by enabling faster turnaround on returns and exchanges.

Role-specific impact

• Marketers: Can now leverage data insights to enhance customer experience strategies, ensuring efficient return handling contributes to brand loyalty.
• Developers: Gain access to robust tools for implementing automated return processing solutions, enhancing backend operations.
• Store admins: Benefit from simplified inventory tracking and transaction workflows, reducing manual errors through automated updates.

Use-case example

Real-world scenario & metric

A retailer managing international orders uses the new API features to track return quantification in real-time. This leads to a 20% reduction in return processing time, directly impacting customer satisfaction scores and reducing logistical overheads.

Implementation checklist

1. Review Shopify API documentation for the GraphQL 2025-07 version.
2. Map existing workflows to the new API fields and assess integration points.
3. Test the new GraphQL queries in a staging environment.
4. Update backend systems to support the new return tracking capabilities.
5. Train staff on any operational changes resulting from the API upgrade.

FAQ

Q: What are the critical new fields for managing returns?
A: Fields such as processedQuantity, processableQuantity, and unprocessedQuantity provide comprehensive tracking capabilities.

Q: How does this update benefit our transaction processing?
A: New fields like device and location offer richer data points for transaction analysis, improving financial accuracy.

Resources

For more in-depth information, visit the Shopify Flow API documentation.
Need guidance? Talk to Makro.