Facilitate Exchanges Directly from Facebook Orders

Executive summary:

• Manage Facebook order exchanges directly in Shopify.
• Track return fees and maximize revenue retention.
• Applicable to orders created on or after August 26, 2025.

What changed

You can now handle exchanges for Facebook orders within the same order in Shopify. With this update, return fees can be charged and exchanges managed all in one place, making the return process more efficient and flexible.

Why it matters

This feature enhances your capability to retain revenue by providing a streamlined return and exchange process. Merchants can now offer exchanges across their entire product catalog directly from Shopify, increasing customer satisfaction and simplifying operations.

Role-specific impact

• Marketers: Greater customer satisfaction through seamless exchange policies could spark positive reviews and increase loyalty.
• Developers: Simplifies backend processes as everything can be tracked and managed from a single point, reducing integration complexities.
• Store admins: Streamlines order management, reducing manual entry errors and saving administration time.

Use-case example

Real-world scenario & metric

A clothing retailer sees a 15% increase in exchange requests handled without creating new orders, reducing administrative tasks and increasing employee productivity.

Implementation checklist

1. Ensure your Shopify admin is updated to allow exchange management.
2. Train staff on new exchange procedures.
3. Set up return fee charges if applicable.
4. Monitor exchange rates and customer feedback.

FAQ

Q: Can return fees be applied retroactively?
A: No, return fees apply only to Facebook orders created on or after August 26, 2025.

Q: Are all products eligible for exchange?
A: Exchanges can be applied across the entire product catalog.

Resources

Learn more about managing exchanges in the Shopify Help Center.

Need guidance? Talk to Makro.