Executive summary:
- Enhanced control over financial impacts of returns.
- Seamless integration into existing workflows.
- Beneficial for enterprise-level merchants managing large volumes.
What changed
Shopify Plus now allows merchants to manage when returns affect their sales and tax reports, only reflecting impact after confirmed receipt. This process ensures sales data accuracy and facilitates better inventory and refund management.
Why it matters
This feature helps merchants maintain accurate financial records, improving decision-making and reporting. It streamlines inventory management and enhances customer service by aligning financial data with physical stock.
Role-specific impact
- Marketers: Gain insights on product returns to adjust marketing strategies.
- Developers: Implement and customize the returns processing workflow as needed.
- Store admins: Manage returns, restocking, and refunds more efficiently.
Implementation checklist
- Review current returns policy and adjust to utilize new features effectively.
- Enable feature via Shopify Admin and test with a subset of returns to ensure smooth integration.
- Train staff on the new workflow and monitor adjustments for continuous improvement.
Resources
Learn more at the Shopify Help Center.
Need guidance? Talk to Makro.
