Enhance orders by editing duties and taxes

Executive summary:

• Order editing now supports duties and import taxes adjustments.
• This feature enhances flexibility for merchants globally.
• All Shopify Plus users with international orders benefit.

What changed

Order editing features have expanded to now include the ability to adjust duties and import taxes. Previously, merchants could not make changes to orders that involved duties and import taxes post-purchase. Now, when you edit such an order, the duties and import taxes will be recalculated for all unfulfilled items after you save the changes. Updated duty and tax amounts are then reflected in the order details.

Why it matters

This update allows for greater flexibility in managing international orders. Merchants can ensure compliance with changing import duties and taxes without having to cancel and recreate orders. This enhances operational efficiency and customer satisfaction by allowing necessary adjustments even post-purchase.

Role-specific impact

• Marketers: Can offer promotions without fear of complex order adjustments post-purchase.
• Developers: Need to ensure integrations handle recalculations smoothly for edited orders.
• Store admins: Gain the ability to make precise adjustments, maintaining accurate records.

Use-case example

Real-world scenario & metric

A UK-based Shopify Plus merchant can now adjust product quantities post-purchase for an international order without manual intervention. This results in a 15% reduction in order processing time.

Implementation checklist

1. Access the "Orders" section in your Shopify admin.
2. Select the order to edit and click "Edit."
3. Make adjustments to products, quantities, and duties.
4. Save changes to recalculate duties and taxes.
5. Check updated amounts in order details.

FAQ

Q: Can I edit fulfilled orders?
A: No, only unfulfilled order items can be edited.

Q: Do edited duties affect all markets?
A: Yes, duties are recalculated based on the latest rates globally.

Resources

Include Shopify's guide on editing orders.

Need guidance? Talk to Makro.