Enhance Order Management with New Discount Options

Executive summary:

• Discounts now applicable to fulfilled items.
• Streamline refund process without manual intervention.
• Orders auto-unarchive for edits, simplifying admin tasks.

What changed

You can now apply discounts to items that have already been fulfilled. Previously, discounts were restricted to unfulfilled items, but with this enhancement, merchants can use discounts to issue partial refunds without processing manual refunds. Additionally, when edits are required, orders will automatically unarchive and re-archive post-refund, streamlining workflow complexity.

Why it matters

This update enables Shopify Plus merchants to handle after-sales processes with greater efficiency. By automating order unarchiving and re-archiving, store admins save time and minimize human error. The ability to apply discounts to fulfilled items enhances customer service and improves the merchant's flexibility in return management.

Role-specific impact

• Marketers: Improve customer satisfaction by offering discounts on fulfilled products.
• Developers: Less custom code needed for order management scripts.
• Store admins: Reduced manual intervention in order adjustments and refunds.

Use-case example

Real-world scenario & metric

A customer purchases multiple items. Post-fulfillment, they identify an incorrect product count. Instead of traditional refunds, the store offers a discount on future purchases. This reduces refund processing times by up to 30% while enhancing customer trust and retention.

Implementation checklist

1. Navigate to your Shopify Plus admin panel.
2. Go to the discounts section to set applicable discounts on fulfilled orders.
3. Manage order edits and verify automatic unarchiving functionality.
4. Validate refund to ensure automatic archiving.

FAQ

Q: Can I use discounts for only specific fulfilled items?
A: Yes, select specific items to apply the discount during order editing.

Q: What happens if I edit an order with multiple fulfilled items?
A: All fulfilled items in the order are eligible for discounts without manual archiving.

Resources

For detailed guidance, refer to Shopify Discounts Documentation.

Need guidance? Talk to Makro.