Enhance Flexibility by Editing Orders with Duties

Executive summary:

• Order editing now includes duties and import taxes.
• Improves post-purchase adjustability for merchants.
• Beneficial for markets managing international shipping.

What changed

Shopify has enhanced the order editing feature to include orders with duties and import taxes. Previously, orders with these charges were immutable after placement. Now, merchants can adjust these orders post-purchase, recalculating duties and taxes on unfulfilled items.

Why it matters

This update provides significant flexibility, especially for Shopify Plus merchants dealing with international markets. By allowing edits post-placement, merchants can better manage customer expectations, improve service, and adjust errors without cumbersome processes.

Role-specific impact

• Marketers: Can promote flexible post-purchase support to customers.
• Developers: Simplifies backend processes related to order changes.
• Store admins: Easily manage order adjustments without extra burden.

Use-case example

Real-world scenario & metric

Imagine a customer in Europe who needs to change an order item post-purchase. This update allows the admin to make the change, recalculating the duties efficiently and minimizing processing time by up to 30%.

Implementation checklist

1. Access the Orders section in Shopify Admin.
2. Select the specific order to edit.
3. Modify items and save changes.
4. Review recalculated duties and taxes.
5. Confirm changes and notify the customer.

FAQ

Q: Can I edit fulfilled items too?
A: No, editing is only available for unfulfilled items to recalculate duties and taxes.

Q: Will customers be notified of adjusted duties?
A: Yes, they will receive updates on any changes made.

Resources

Include Shopify's duties and import taxes documentation for more information.

Need guidance? Talk to Makro.