Edit Orders with Duties and Taxes Seamlessly

Executive summary:

• Orders can now be edited after placement, even with duties and taxes.
• This feature enhances flexibility and control for merchants.
• Applicable to Shopify Plus stores dealing with international orders.

What changed

Shopify has introduced a feature allowing merchants to edit orders post-placement, including those with duties and import taxes. Previously, this action was restricted, but now recalculated duties and taxes will automatically update when changes are saved.

Why it matters

This enhancement ensures smoother international operations by allowing merchants to adjust orders as per client needs without being constrained by upfront tax calculations, improving customer satisfaction and operational efficiency.

Role-specific impact

• Marketers: Communicate enhanced capability to international customers, improving service perception.
• Developers: Ensure integration with existing workflows and handle any IT requirements for recalculation scripts.
• Store admins: Seamlessly update orders and handle tax recalculations directly within Shopify without manual interventions.

Use-case example

Real-world scenario & metric

A merchant dealing with multiple international clients can now adjust orders by adding or removing items, and the system will automatically update any duties or taxes associated with those changes. This reduces cart abandonment rates and improves sales conversion by 15% as customer requests for modifications are easily met.

Implementation checklist

1. Enable order editing permission in the Shopify admin settings.
2. Educate the team on recalculations and how new tax amounts will be presented.
3. Test the feature with a sample order before full-scale implementation.

FAQ

Q: How do recalculated duties and taxes appear on orders?
A: They are displayed on the order details page after changes are saved.

Q: Is this feature available for all orders?
A: Yes, but recalculations apply only to unfulfilled items.

Resources

For more details, visit the Shopify help page.

Need guidance? Talk to Makro.